PRIVACY POLICY

The Site editor is the company SIA NORD FLAVOR, registered under the number 40203270413. Its registered office is located at the following address:

Katlakalna street 1, Riga, Latvia

 

This Privacy Policy describes how SIA NORD FLAVOR (“NORD FLAVOR,” “we,” “us,” and/or “our”) handle personal data we collect online (through our websites) and offline (through customer support channels, our retail locations, and in-person promotional activities). We call all of these the “Services”. This Privacy Policy explains the types of personal data we collect and process, how we may use and share the data, and the choices that are available to you with respect to our handling of your personal data.

 

Information We Collect 

Information we collect directly from you

We collect the information you provide directly to us, such as when you open an account, place an order, ask to receive emails, contact customer service, or interact with us on social media. The types of personal data we may collect directly from you include:

• Contact information, such as your name, email address;

• Any other information you choose to provide, such as product reviews, responses to surveys or quizzes or to receive customer support.

Information about your use of our Services

We collect information about your use of the Services, such as the products you express interest in.

Information we collect from other sources

We may collect information about you from other sources, including:

• Other users, such as through our refer-a-friend program or e-gift card offerings. If you choose to participate in our refer-a-friend program or purchase an e-gift card for someone else, we will collect information about your friend (such as a name and email address) in order to invite your friend to shop with us or send them their e-gift card.

• Third-party social media services. When you access the Services through a social network, we collect information about you from the social network in accordance with your settings on the social network. If you interact with us on social media, we will collect information about those interactions. The information we may collect includes your name and email address.

• Other unaffiliated third parties, such as advertising networks, media monitoring companies, and publicly available sources.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address or infer that you are looking to purchase certain products based on your browsing behavior.

Information we collect by automated means

When you visit our sites, interact with our communications, we collect certain information automatically. To collect this information, we may use cookies, web beacons, and similar technologies. A “cookie” is a text file that websites send to a visitor‘s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as a pixel tag or clear GIF, is used to transmit information back to a web server. We may also collect information about your online activities over time and across third-party websites. The information we collect automatically may include: 

• URLs that refer visitors to our websites;

• Search terms used to reach our websites;

• Details about the emails we send, such as opens, clicks, and unsubscribes;

• Details about the devices that are used to access our websites (such as IP address, browser information, device information, and operating system information);

• Details about your interaction with our websites (such as the date, time, length of stay, and specific pages accessed during your visits to our websites, referral activity, and which emails you may have opened);

• Usage information (such as the number and frequency of visitors to our websites).

We may associate this information with your NORD FLAVOR account if you have one, the device you use to connect to our Services, or email or social media accounts that you use to engage with NORD FLAVOR.

 

How We Use Your Information

We may use the information we collect to deliver the products and Services you request, to maintain and customize your account and our interactions with you (such as on our digital properties), and to provide, maintain, and improve our Services. We also use the information we collect to:

• Create and manage your online accounts and profiles;

• Communicate with you about our Services, including to tell you about products and services that may be of interest to you;

• Complete the transactions you request, perform our contractual obligations, and use as otherwise anticipated within the context of our ongoing business relationship;

• Respond to your requests, inquiries, comments, and suggestions;

• Facilitate your engagement with the Services, including to enable you to post comments and reviews, to engage with other customers, and to post on social media;

• Offer contests, sweepstakes, loyalty programs or other promotions;

• Personalize your online experience and the advertisements you see when you use the Services or third-party platforms based on your preferences, interests, purchasing history and browsing behaviour;

• Monitor, audit and analyze trends, usage, and activities in connection with our Services;

• Carry out short-term activities and other internal uses related to the products or services you purchase from us or your ongoing relationship with us;

• Conduct internal research and development;

• Detect, investigate, and respond to security incidents and protect against illegal or objectionable activities, including the unauthorized use of the Services, and protect the rights and property of NORD FLAVOR and others;

• Debug, identify and repair errors that impair existing intended functionality of our Services;

• Comply with our legal obligations, including those required for you to benefit from rights recognized by law, or any regulatory requirements or provisions; and

• Conduct or administer surveys and other market research.

 

Who May Have Access to Your Information

Within NORD FLAVOR: We may disclose certain of your personal data to NORD FLAVOR affiliates and personnel who need to know the information for the purposes described above, including personnel in the customer service and information technology departments.

 

Your Rights and Choices 

Opting out of email marketing

You may unsubscribe from our promotional emails at any time by following the instructions included in those emails. If you opt out of receiving such communications, note that we may continue to send you non-promotional emails (such as order confirmation emails or emails about changes to our legal terms).

Restricting cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites.

 

Web Push Notifications/Alerts

With your consent, we may send promotional and non-promotional push notifications or alerts to your browser. You can deactivate these messages at any time by changing the notification settings on your browser.

Children 

Our Services are not designed for children. If you have reason to believe that a child has provided personal data to us, please contact us.

European Residents 

Data Subject Requests

If you are a European Resident, you have the right to access personal data we hold about you and to ask that your personal data be corrected, updated, or erased. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you may submit a request here. If you have a NORD FLAVOR account, you may also review, update, and delete certain personal data by logging into your account.

Legal Basis for Processing

If you are a European Resident, we process your personal data when:

• We need to use your personal data to perform our responsibilities under our contract with you (e.g., processing payments for and providing the NORD FLAVOR products you have ordered).

• We have a legitimate interest in processing your personal data. For example, we may process your personal data for performance marketing activities, to conduct data analytics and to provide, secure, and improve our Services.

• We need to do so to comply with a legal obligation to which we are subject.

• We need to do so to protect your vital interests or those of others.

• We have your consent to do so, which you may withdraw at any time.

 

Data Subject Requests

If you are a European Resident, you have the right to access personal data we hold about you and to ask that your personal data be corrected, updated, or erased. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you may submit a request on infor@nordflavor.com. 

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Questions or Complaints

If you are a European Resident and have a concern about how we process personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you live. For contact details of your relevant local Data Protection Authority, please see http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htmor, if you are a resident of Switzerland, https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact/.

 

Data Retention 

Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired. When we no longer need to use your personal data, it is removed from our systems and records or anonymized so that you can no longer be identified from it.

Changes to Our Privacy Policy 

We may change this Privacy Policy from time to time. If we do so, we will post the updated policy on our sites and will indicate when the Privacy Policy was last revised. If we make any material changes, we will provide you with additional notice. You should periodically review our current Privacy Policy to stay informed of our personal data practices.

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Contacting NORD FLAVOR 

If you have questions or concerns regarding this Privacy Policy, please contact us using the information provided below. 

NORD FLAVOR, Katlakalna iela 1, Riga, LV-1073, Latvia

info@nordflavor.com